My account was hacked - What do I do?

Losing an account can be scary. Don't worry — we're here to help! Follow the steps below.

Account Damage Control

1. Remove Off-site Downloads or Browser Extensions

   Before proceeding with account recovery, it is essential to eliminate any malware that might compromise your security. In the event that you have unintentionally downloaded content from an untrustworthy website, it could potentially expose your account to further threats. To address this, it is recommended to conduct a comprehensive virus scan on your computer to identify and remove any harmful files or programs. After completing the scan, it is advisable to restart your computer and perform an additional scan for an added layer of precaution.

   Additionally, it is crucial to uninstall any browser extensions that may have been installed. It is best to exclusively use extensions from reputable and verified sources to ensure their safety and legitimacy. By taking these precautionary measures, you can significantly reduce the risk of compromising your account's security and enhance your overall online safety.

2. Reset Your Password

   Change your account's password to something that is secure and isn't easy to guess.

3. Enable Two Step Verification

   Enabling two step verification can provide a great length of security to your account.

Trades, deals, and scams

BrickVerse does not support and can not enforce or recover inventory for players making deals for items or currency outside of our official systems. You should never make a trade or purchase outside the system because the other person could trick you and back out.

If you lost items or currency on your account

Except when legally mandated, BrickVerse is not obligated to provide assistance to users whose accounts have been compromised. BrickVerse cannot guarantee the complete restoration of an individual's account to its previous state, nor can it assure the recovery of lost virtual items or virtual currency.

Under specific and limited circumstances, BrickVerse may be able to offer compromised account owners the opportunity to recover lost inventory or receive compensation for its approximate value. If your account has been compromised and you require assistance, it is important to reach out to us within 30 days of the compromise occurring.