Why Is My Transaction Pending? Where Is My Money?

When you buy an item in Brickverse — like a hat or a game pass in a world — the payment process happens in two stages. Seeing a “Pending” status is normal, and your Cubes are not lost.

Let’s break it down 👇

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🧾 What Happens When You Make a Purchase

Every time you purchase something, Brickverse creates a transaction between you (the buyer) and the seller (the creator).

For Buyers

• Your Cubes are removed instantly from your account at the time of purchase.

• This confirms the transaction was successfully started.

• You should receive the item (hat, pass, etc.) right away.

So if your balance went down — the payment went through on your end ✅

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💰 Why Sellers See “Pending”

On the seller’s side, the Cubes from that purchase will show as “Pending” in their transaction portal.

This means:

• The transaction is recorded

• The Cubes are being held temporarily

• The seller has not received the funds yet

This delay is intentional and for safety.

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🛡️ Why Do We Delay Payments?

Brickverse holds seller earnings for a period of time (sometimes a few days, sometimes a few weeks) to help protect the community from:

• Fraudulent purchases

• Scams

• Payment disputes or chargebacks

• Abuse of the system

• Money laundering or other suspicious activity

This review period helps make sure transactions are legitimate before Cubes are fully delivered to the seller.

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⏳ How Long Does “Pending” Last?

There’s no single exact timeframe. It depends on things like:

• Account history

• Transaction patterns

• Risk checks

• System reviews

Some payments clear quickly. Others may take longer if additional checks are needed.

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❓ Is My Money Gone?

No.

• Buyers: Your purchase is complete, and your item should already be available to use.

• Sellers: Your Cubes are safely recorded and will move from Pending → Available once the holding period ends.

If a transaction is removed or reversed, it means it was flagged and stopped by our safety systems.

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📩 Still Concerned?

If:

• You didn’t receive the item you paid for, or

• A transaction has been pending for an unusually long time

Please contact Brickverse Support with:

• Your username

• The transaction id

We’ll be happy to look into it.

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Thanks for helping keep Brickverse safe and fair for everyone 💛