Brickverse Support & AI Assistance

At Brickverse, we use AI to help respond to support tickets quickly and accurately — so you can get help without long wait times.

Here’s how it works:

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🧠 How Our AI Support Works

When you submit a support ticket:

1. Our AI reviews your message

   • It analyzes your issue.

   • It searches our help articles and platform documentation.

   • It uses its training on Brickverse systems to provide the most relevant solution.

2. You receive an automated response

   • Most common issues are resolved immediately.

   • The AI may ask follow-up questions to clarify your issue.

3. Escalation Decision

   • If the AI determines your issue requires human review, it will automatically escalate your ticket.

   • Some complex cases (billing disputes, account security concerns, platform bugs, etc.) are prioritized for human review.

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👤 When Does a Human Step In?

There are two ways your ticket can be reviewed by a human agent:

1️⃣ Automatic Escalation

If the AI detects that:

• The issue is complex

• The issue involves sensitive account access

• The problem cannot be resolved using available help documentation

Your ticket will be elevated automatically.

2️⃣ Manual Escalation Request

If your issue is not resolved and you would prefer a human review:

• You may request escalation after 24 hours from your initial ticket submission.

• A human support agent will then review your case.

This system allows us to:

• Resolve simple issues instantly

• Prioritize complex issues efficiently

• Reduce overall response times for everyone

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⏱ Why 24 Hours?

Our AI resolves the majority of tickets quickly. The 24-hour window ensures:

• The AI has adequate time to troubleshoot.

• Follow-up questions can be answered.

• Human agents can focus on cases that truly require manual review.

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📚 What the AI Is Trained On

Our AI is trained on:

• Brickverse platform systems

• Official help documentation

• Common troubleshooting patterns

• Historical support resolutions

It does not make account changes, process refunds, or take irreversible actions without proper system authorization.

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💡 Tips for Faster Resolution

To help the AI (and our team) assist you faster:

• Include clear details about the issue

• Provide error messages (copy/paste preferred)

• Include screenshots if applicable

• Mention your universe ID, world ID, or relevant reference numbers

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🛡️ Privacy & Security

Your support messages are handled securely. AI processing is used strictly to improve resolution speed and accuracy within the Brickverse platform.